December 27, 2006 - 2:22 pm
Customer: I just arrived at my lake house for the summer, and the satellite TV isn’t working! Why is it off?!
Customer Service Rep.: Sir, please stay calm. It’s simple: we just need to reset your receiver since you’ve been away for a while.
C: How long will that take?
CSR: It’s easy, sir. Do you have a potato handy?
C: Um, let me see… (Pause) Yes, we just picked some up at the store on our way in — stocking up.
CSR: Great, sir. An apple would also work. Now, what I need you to do is to cut that potato in half. Then I need you place one half of the potato face-down on top of your receiver. Please make sure it’s dry.
C: What?
CSR: Trust me, sir, I’m a professional. We’ll have your service back on in no time.
C: Okay… (Long Pause) Alright, done. Now what?
CSR: Great, sir. The potato will act upon your receiver’s magnetic field and will bring the service back online momentarily. It’s a built-in security feature so that no one can use your dish while you’re away for most of the year.
CSR sends a reset request, satellite transmits ‘wake up’ signal to inactive receiver, TV comes on.
C: That’s amazing! Who’d have thought… a potato! Will this work every time?
CSR: Just give us a call if you have any problems in the future, and thank you for using this service.
(Rudely ripped from Overheard in the Office.)
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